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We're Looking for More Heroes at Clegg's Pest Control

Pest Control Service Manager

Location: Smithfield, NC

About this Position / Job Responsibilities:

  • SERVICE MANAGER facilitates smooth day-to-day operations of the Pest & Termite departments.
  • Hire, train, develop and evaluate the staff.
  • Acts as liaison among customers, administrative staff, Field Technicians and Company Management.
  • Review customer complaints and cancellations with Technicians and Branch Manager.
  • Call all customer complaints and review cancellations on a daily basis.
  • Daily check-in/Check-out: Review of each technician’s previous day, and ensuring they are equipped (knowledge/skill/time) for the new day.
  • Consistently oversee required training and ensure accountability with all staff.
  • Oversee and assure that productions goals are met.
  • Conduct Quarterly evaluations and review with Technicians.
  • Conduct vehicle inspections on each pay period during the month.
  • Oversee vehicle maintenance and address any vehicle and equipment problems found.
  • Provide scheduling coordination with Technician’s production report to better manage routes to effectively meet the goals set by the company.
  • Monitoring and ordering of inventory.
  • Review all driver incidents reports with drivers and provide coaching when necessary.
  • Assist Branch Manager is developing strategies to enhance both customer and employee retention.
  • Hold monthly meetings to maintain consistency with office, leads, sales and tech staff to ensure all company standards are being reviewed and complied with.
  • Visit customers as requested.
  • Perform other duties as assigned.

Experience & requirements:

  • MUST have N.C. Pest Control Certification to be considered for this position
  • MUST have prior Pest Control and/or Termite industry experience, including knowledge of local, State and Federal regulatory requirements that apply to the industry.

Benefits:

  • Medical, Dental and Vision
  • Company paid Life Insurance
  • Paid vacation, holidays and sick days
  • Short & Long Term Disability
  • 401(k) Retirement Plan with company matching funds
  • Direct Deposit

Job Responsibilities will vary depending on site location and needs for that branch office.

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